OMNIGRAFFLE FLOWCHART TEMPLATE SOFTWAREThe cloud-based software makes it easy for teams to collaborate. The application helps teams map out their plans, processes, and procedures. Lucidchart is diagramming software that is meant to help teams organize their ideas. After that, Miro has plans starting at $8/member per month. OMNIGRAFFLE FLOWCHART TEMPLATE FREEMiro has a free plan that allows teams up to three boards and limited tools. OMNIGRAFFLE FLOWCHART TEMPLATE HOW TOYou have to re-export and share them with your team every time you make changes and updates.īecause of the flexibility of the templates and tools, your flowcharts could get messy quickly if you don’t know how to do flow mapping. Once downloaded, you can no longer edit these flowcharts in the cloud. While you can share links with all your agents, as mentioned above, that means you need an alternate way to organize your flowcharts on Miro.Īlternatively, you can export your Miro board as an image, PDF, spreadsheet (CVS), or Google Drive. If your call center agents aren’t writing flowcharts, you most likely will not need them to have a Miro account. One of the downfalls in sharing with Miro. There are more than diamonds and squares for design elements.įor sharing, you can either share with teams and individuals with Miro accounts or you can share a public link for each flowchart created in Miro. If you want design flexibility, Miro offers a variety of different shapes for organizing your flowcharts. Plus, you can leave comments and feedback on the board for areas that need to be corrected or updated. Multiple content authors can be working on the same flowchart at the same time. It is cloud-based software, so it is easy to collaborate remotely on a call flow. There are many advantages to using Miro for your call flow diagram tool. Typically, it is used for brainstorming live in remote meetings.īecause Miro has a variety of brainstorming and mind mapping templates, they have a collection of workflow layouts (including a flowchart) for mapping decision trees and call flows. Miro is first and foremost considered an online whiteboard collaboration software. That way, you can compare these call flow tool options side-by-side and decide whether this is the best approach for your company. So, I’m going to share 5 of the best diagramming tools for creating call flows as flowcharts. While I obviously believe writing workflow articles in ScreenSteps is the best way to create a call flow, I recognize that that isn’t always the best option for every company. When you write call flows, they can either be written out like a script in a basic Word document or they can be flowcharts that visually show the decision tree path.ĭeciding which tools are the best for diagramming your call flows depends on if you want a flowchart view or a step-by-step procedure.Īs the Director of Transformational Services at ScreenSteps, I’ve been introduced to a variety of call flow diagram tools as I’ve helped companies transfer their information to their ScreenSteps knowledge base. What agents might not realize is that writing those procedures and call flows can be time-consuming - especially if you don’t have the right tools.Īnd, there are good ways to write call flows and better ways to write call flows. Every call center manager knows that agents need resources to help them get procedures right on their calls.
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